Your technician finishes a job, takes a few photos, and sends them to whoever picks up the phone first. By the time you need proof of what was done, it's buried somewhere in a WhatsApp chat.
TheCheckIn's field service report app gives that photo update a proper home. The technician checks in at the job site, opens the project assigned to them, and attaches photos and notes right there in the app. No more chasing chat threads for proof of work.
It runs on the same app your team already uses for GPS, QR, and face check-in, so there's nothing new to install and nothing extra for technicians to learn.
Free up to 10 employees · GPS + face check-in · Reports customizable to your business
AC Servicing — Job #2214
Technician: Rahul K.
Checked in at job site
GPS confirmed · 9:42 AM
2 photos attached
Before / after filter replacement
Note added
"Replaced filter, tested compressor"
Submitted to supervisor
Visible on dashboard now
Zero WhatsApp messages. One record per job.
Most field service businesses didn't choose this. It's just what happened once technicians started carrying smartphones and nobody set up anything better.
A photo sent in a group chat has no link to the job, the client, or the date once the conversation moves on. Finding it three weeks later means scrolling.
Without a dashboard, the only way to know a job is done is to call the technician or wait for them to remember to message.
A client disputes an invoice or asks for proof six months later, and the photo showing the completed work is gone with the old chat backup.
A photo on WhatsApp doesn't confirm who sent it, from where, or at what time. Attendance and job proof end up as two disconnected systems, or no system at all.
Four steps, all inside the app your technicians already use to check in.
The technician checks in using GPS, QR code, or face recognition, the same way they would for regular attendance. This confirms who is on site and when.
The technician selects the project or job they've been assigned to for that visit, instead of typing out a message from scratch every time.
Photos and a short note about the work done are attached directly to that job, tied to the technician's checked-in location and time.
The report appears on the admin dashboard as soon as it syncs. No calling, no forwarding, no searching old messages for proof the job was done.
Every photo and note is attached to the specific job it belongs to, so there's one organized record per project instead of scattered messages across group chats.
Because the technician is already checked in with GPS or face recognition, the report is automatically linked to a verified time and place. No separate app to manage.
Admins and supervisors see completed reports as they come in, across every job site, without picking up the phone to ask "is it done yet."
Each client location or recurring job site is set up as a branch, the same way it works for attendance. One dashboard covers every site your technicians visit.
You still get everything TheCheckIn already does for attendance: automatic timesheets, exports to Excel, and integration with ERPNext, Frappe HRMS, and Sage 300.
Before/after photos and job notes for every service call
Electrical and plumbing contractors
Different site every day, report submitted from wherever the job is
Daily progress photos tied to the site and the crew on it
Proof of delivery or drop-off tied to the driver's check-in
This field service report workflow started as a custom build for an HVAC field service company. We're now adapting it for other field and industry teams, which means the report itself doesn't have to look like a generic template.
If your job report needs specific fields, like equipment serviced, parts used, or a completion checklist, those can be built into the form your technicians fill out.
If you already have a job completion format your clients expect, the digital report can be structured to match it, instead of forcing your team into a generic layout.
Reports and dashboards can carry your company name and logo, so what a client sees looks like it came from you, not from a third-party tool.
Who needs to approve a report, who gets notified when one comes in, and how it moves between technician, supervisor, and office can be set up around your actual process.
This is the same team that builds custom ERPNext and Frappe modules for attendance and HR workflows. Tell us how your team currently reports on field jobs, and we'll tell you what's possible.
Tell Us Your Report FormatTheCheckIn's field service report workflow was originally built as a customization for Gibcaac, an HVAC field service company operating in Dubai. Their technicians needed a way to check in at each job site and submit proof of work without relying on WhatsApp photo threads.
TheCheckIn is used by companies of different sizes across construction, retail, logistics, and field services, including Gibcaac (Dubai), Steconfer (rail infrastructure), Worthybook.my, and Prokira Enterprise (Malaysia). The field report feature is now being extended to other field and industry teams facing the same manual-photo problem.
Common questions from field service business owners moving off WhatsApp and spreadsheets.
Download the app, set up your first project, and see how a field service report looks when it's tied to a real check-in.
Free up to 10 employees · GPS + face check-in · Fields and formats can be customized to your business