A job gets written on a paper docket, handed to a technician, and nobody in the office knows if it's started, stuck, or done until someone picks up the phone and asks.
TheCheckIn's digital work order software gives every job a status you can actually see. Assign it to a technician, they check in at the site, and the job moves from assigned to complete right there in the app, no paper docket and no phone call to chase.
It runs on the same app your team already uses for attendance, so there's no second system to roll out and nothing extra for technicians to learn.
Free up to 10 employees · GPS + face check-in · Work order fields customizable to your business
Work Order #WO-1042
Assigned to: Rahul K.
Job assigned
AC servicing · Block C, Unit 4
Checked in at site
GPS confirmed · 9:42 AM
Status: In progress
Visible to office in real time
Status: Complete
Closed with photo and note
Zero paper dockets. One status per job.
Nobody sits down and designs a work order process this way. It's just what's left once a business grows past a handful of jobs a day and nobody's replaced the docket book.
A job written on paper and handed to a technician has no backup. If it's lost on the way to a site, the office has no record it was ever assigned.
Without a dashboard, "is the job done" means calling the technician or waiting for them to remember to report back at the end of the day.
Handing out work orders one by one, by voice or by message, doesn't scale once you have more than a few technicians and more than a few sites a day.
A client calls asking when a job was closed and who did it, and the answer depends on finding a paper docket or scrolling back through old messages.
Four steps, all inside the app your technicians already use to check in.
The office creates the job as a project and assigns it to a technician, instead of writing it on paper or messaging it out one by one.
The technician sees the job in the app and checks in with GPS, QR code, or face recognition, confirming they're on site and starting the job.
The job's status moves from assigned to in progress automatically as soon as the check-in happens, no separate update needed from the technician.
The technician marks the job complete with a note and photos of the work done, and the office sees the closed status on the dashboard right away.
Work orders are created as projects inside the app and assigned to a specific technician, so there's one record of who's doing what and where.
Because the technician checks in with GPS or face recognition, a work order moving to "in progress" is backed by a verified time and place, not just a message saying so.
Supervisors see which jobs are assigned, in progress, or complete across every technician and every site, without calling anyone to ask.
A closed work order comes with the technician's completion note and photos attached to that specific job, the same record used for field service reports.
You still get everything TheCheckIn already does for attendance: multi-branch management, automatic timesheets, export to Excel, and integration with ERPNext, Frappe HRMS, and Sage 300.
Service calls assigned as work orders, closed with proof of work
Daily tasks assigned per site, tracked against the crew checked in
Drop-off jobs assigned to drivers and closed out from the road
Electrical and plumbing contractors
A different work order every day, assigned and closed from wherever the job is
This work order workflow started as a custom build for an HVAC field service company. We're now adapting it for other field and industry teams, which means the fields, statuses, and format don't have to be a generic template.
If your job order needs specific fields, like job type, priority, equipment, or a parts list, those can be built into the form your team fills out.
If your jobs move through more stages than assigned, in progress, and complete, like a scheduling or approval step, that flow can be set up to match how your team actually works.
If you already have a work order format your clients or office expect, the digital version can be structured to match it, instead of forcing your team into a generic layout.
Work order forms and dashboards can carry your company name and logo, so what a client sees looks like it came from you, not from a third-party tool.
This is the same team that builds custom ERPNext and Frappe modules for attendance and HR workflows. Tell us how your team currently assigns and closes jobs, and we'll tell you what's possible.
Tell Us Your Work Order FormatTheCheckIn's work order and field report workflow was originally built as a customization for Gibcaac, an HVAC field service company operating in Dubai. Their technicians needed a way to receive a job, check in at the site, and close it out without relying on paper dockets or WhatsApp updates.
TheCheckIn is used by companies of different sizes across construction, retail, logistics, and field services, including Gibcaac (Dubai), Steconfer (rail infrastructure), Worthybook.my, and Prokira Enterprise (Malaysia). The work order feature is now being extended to other field and industry teams facing the same paper-and-phone-call problem.
Common questions from business owners moving off paper dockets and phone calls.
See how TheCheckIn assigns jobs, tracks status, and closes them out with a check-in and completion report on our field service report app page.
Free up to 10 employees · GPS + face check-in · Work order fields and formats can be customized to your business