General Questions

What is TheCheckIn?

TheCheckIn is a comprehensive attendance tracking application designed for startups, SMBs, and enterprises. It offers a secure and intuitive check-in/check-out system that ensures accurate time management.

Who can benefit from using TheCheckIn?

TheCheckIn is ideal for businesses of all sizes, whether your team works remotely or from the office. It supports attendance tracking for startups, SMBs, and large enterprises.

Which platforms are supported by TheCheckIn?

TheCheckIn is accessible on Android, iOS, and web platforms, ensuring seamless integration across different devices.

Getting Started

How do I download and install TheCheckIn?

You can download TheCheckIn from the Apple App Store for iOS devices or the Google Play Store for Android devices. For web access, visit our official website and log in.

How do I create an account on TheCheckIn?

To create an account, download the app and follow the on-screen instructions to sign up using your email address or phone number.

How do I log in to TheCheckIn?

Open the app or visit the web platform, enter your registered email address and password, and click "Log In."

What should I do if I forget my password?

On the login screen, tap on "Forgot Password?" and follow the instructions to reset your password. You will receive a password reset link via email.

Using the App

How do I set up branches, roles, and shifts in TheCheckIn?

Navigate to the settings section of the app, where you can create branches, assign roles, and define shifts according to your organization's structure.

How do I generate QR codes for check-ins?

In the app, go to the QR code generation section and create QR codes for each branch and employee. Distribute these codes for easy check-in/check-out.

Can employees check-in remotely?

Yes, employees can check-in/check-out remotely using their mobile device or via the web platform.

How do I view and manage attendance records?

Go to the "Records" or "History" section in the app to view detailed logs of attendance. You can also generate and customize timesheets for accurate reporting.

Technical Issues

What should I do if the QR code isn't scanning?

Ensure that your device's camera is functioning properly and that there is adequate lighting. Clean the camera lens if necessary. If the issue persists, try restarting the app or your device.

Why am I not receiving notifications from TheCheckIn?

Check your device's notification settings to ensure that notifications are enabled for TheCheckIn. Also, make sure that your app is up to date.

How do I update TheCheckIn to the latest version?

Visit the Apple App Store or Google Play Store, search for TheCheckIn, and tap "Update" if a new version is available.

Privacy and Security

How is my data secured in TheCheckIn?

We use industry-standard encryption protocols to secure your data. Our privacy policy provides detailed information on how we handle and protect your information.

Can location-based check-ins be trusted for authenticity?

Yes, TheCheckIn uses location verification to prevent fraudulent check-ins, ensuring the authenticity of attendance records.

What should I do if I think my account has been compromised?

Immediately change your password and contact our customer support team for further assistance.

Features

Does TheCheckIn support multiple branches?

Yes, TheCheckIn allows you to manage attendance across different locations effortlessly with its multiple branch support feature.

How does role management work in TheCheckIn?

TheCheckIn allows you to assign roles and permissions easily, streamlining operations within your organization.

Can I customize shifts and timesheets in TheCheckIn?

Yes, you can customize shifts to fit your organization's schedule and generate tailored timesheets for accurate payroll and attendance reporting.

What are the different ways to track attendance with TheCheckIn?

TheCheckIn offers three convenient ways to track attendance:

  • Branch QR: Generate QR codes for each branch.
  • Employee QR: Issue QR ID cards to employees.
  • Remote Access: Allow employees to check-in/check-out from anywhere using their mobile device or via the web.

Support

How do I contact customer support for TheCheckIn?

You can reach our customer support team via email at support@thecheckin.io

How do I report a bug or give feedback about TheCheckIn?

Use the "Feedback" feature in the app or email us at support@thecheckin.io to report bugs or provide suggestions.